Article Summary: This tutorial explains how to set up and customize the characteristics in your Reservit Restaurant module. They are split into 2 sections: ESTABLISHMENT (for example Anniversary, Gluten free, Vegan, Highchair) and TABLE (for example Reduced mobility access, Quiet, Stroller). You will learn how to select, rename and translate them. Your team then offers them to the guest when entering reservations (quick booking, table plan). They are not displayed on your online booking pages.
The 4 key steps to set up your characteristics:
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Open the characteristics: Go to Managing my activity > Property Setup, then on the MY CHARACTERISTICS tile, click GO TO PAGE.
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Select the characteristics: Browse the 2 sections, ESTABLISHMENT (guest requests, for example a birthday or a diet) and TABLE (specific features of a table), and check the characteristics your team will offer when taking reservations.
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Rename and translate: Use the pencil icon to change the name of the characteristics to suit you, and enter the translations (manually or automatically).
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Confirm and save: Confirm your name changes one by one, then do not forget to click SAVE to apply your new settings.
Why follow this guide? Clear characteristics adapted to your restaurant let your team quickly note your guests' requests (birthday, diet, highchair, quiet table) when taking a reservation by phone or on site. This information stays attached to the reservation, which makes communication between the dining room and the kitchen easier and avoids service errors.
Characteristics are not displayed on your online booking pages: guests cannot choose them when they book online. They are offered to your team when it enters reservations.
Choose the characteristics
1. Go to Managing my activity > Property Setup, then on the MY CHARACTERISTICS tile, click GO TO PAGE.
2. The page has 2 sections: ESTABLISHMENT and TABLE. Check the characteristics you want to offer.
Use Search by name to quickly find a characteristic.
Rename and translate
3. To change the name of a characteristic, click the pencil: the CUSTOMIZE NAME window opens.
Once a characteristic has been renamed, an icon lets you go back to its original name.
4. Enter the new name in the EN tab.
5. Enter the translation yourself in the other language tabs (DE, ES, FR, IT, PT) or click AUTOMATIC TRANSLATION.
Always fill in the EN tab, even if you rename the characteristic in another language (for example FR). Otherwise, the characteristic appears with an empty name in the English interface (for example in the MY TABLE window).
6. Then click CONFIRM.
7. Finally, click SAVE, at the bottom right.
To assign these characteristics to specific tables, see How to Apply Characteristics to Tables.