Skip to main content

Help for use

New features and updates
Contact us
Login
Reservit Status
Version française

Help for use

Main

New features and updates
Contact us
Login
Reservit Status
Version française

Main

MOST FREQUENT QUESTIONS

Reset your Reservit password
Information Shared Between Reservit and Your Distribution Channels
Define the length of stay
Booking cancellation
Booking modification
Access credit card information
Set up a restriction in Reservit
How to access to Reservit
Clean your browser cache and delete cookies
Resizing your pictures

TRAINING KIT - NEW EMPLOYEES

Training KIT - Manage your reservations

Training Kit - Making and changing a reservation
Training KIT - Cancel a reservation
Traning KIT - Carry out the check-in / check out in mass
Traning KIT - Open & Close Channels - Reservit Accomodation
Training KIT - Access credit card information
Training KIT - How to make a tentative booking with a release date
Training KIT - Change Room Assignment in the Reservation Calendar – Reservit PMS
Training KIT - How to change the category of a reservation - Reservit Accommodation
Training KIT - How to Add or Remove Nights from a Reservation – Reservit Accommodation

Training KIT - Manage payments and invoices

Traning KIT - Take payments with the terminal
Training KIT - Refund a payment with the terminal
Traning KIT - Take a security deposit with the payment terminal
Traning KIT - Apply a discount to an invoice
Traning KIT - Create and edit an invoice
Traning KIT - Add, modify, or delete lines in an invoice already created
Training KIT - Transfer lines between invoice accounts
Training KIT - Create a Credit Note and Refunds for invoices
Training KIT - Generate a Payment Link
Training KIT - Take a balance with the terminal - Reservit PMS

Training KIT - Edit and use the houskeeping management

RESERVIT ACCOMMODATION

Property information

Welcome page presentation

General information - Reservit Accommodation

Edit arrival time on your booking engine - Reservit Accommodation
Edit CITQ registration number - Reservit Hébergement (Quebec specific)
Add a BCC address to booking confirmations – Reservit Accommodation

Specific information - Reservit Accommodation

Add or modify the description of your property on your booking confirmations - Reservit Accommodations
Update the Information field in your booking pages - Reservit Accommodation
Modify the Same-Day Booking Cutoff Time – Reservit Accommodation

My pictures - Reservit Accommodation

Manage your pictures - Reservit Accommodation
Set pictures per physical location - Reservit Accommodation - Camping

My equipment and services - Reservit Accommodation

Manage your equipment and services - Reservit Accommodation

My restrictions - Reservit Accommodation

Restriction setup - Accomodation
Implement restrictions for your property - Reservit Accommodation

Direct debit virtual cards

My sales terms - Reservit Accommodation

Terms & Conditions - Reservit Accommodation
Edit the automatic taking of security deposit, surety, pre-authorization - Reservit Accommodation

Characteristics

Customisation of the Reservit Booking Engine - Reservit Accommodation

Customize the header on your booking engine - Reservit Accommodation
Personalized message on the booking engine - Reservit Accommodation
Make fields mandatory on your booking engine - Reservit Accommodation
Display the first available date on the calendar - Reservit Accommodation
Display a calendar by unit or category - Reservit Accommodation
Set the display of the interactive map - Reservit Accommodation - Camping
Activation and sync of the availability calendar - Reservit Accommodation

Access code - Reservit Accommodation

Login - Setup and manage

Offers

My units

Create a unit category - Reservit Accommodation
Create a unit type - Reservit Accomodation
Edit your unit's description - Reservit Accomodation
Update the bed(s) type(s) in your unit - Reservit Accomodation
Allocate taxes to units - Reservit Accomodation
Assign accounting codes to services - Reservit PMS
Set the Display Order of Units on Your Pages - Reservit Accommodation

My offers (Reservit installed before April 2024)

Edit group(s) and partner(s) - Reservit Accommodation
Offers - Setup and management - Reservit Accommodation
Create specific offers for OTAs - Reservit Accommodation
Edit Promotional offer - Reservit Accommodation
Free or reduced night offer - Reservit Accommodation
Promotional code - Reservit Accommodation
Customize the label of an offer - Reservit Accommodation
Create packages - Reservit Accommodation
How to use the templates for your offers - Reservit Accomodation
Create an exclusive offer for the front desk
Creating an offer for a travel agency
Apply specific pricing to walk-in customers - Reservit Accommodation

My Offers (Reservit installed after April 2024)

Configure your reference rate with price per occupancy - Reservit Accommodation
Apply different restrictions per unit in the same offer - Reservit accommodation
Create an offer with a discount code
Set a fixed sales limit to an offer - Reservit Accommodation
Set variable sales limit(s) to an offer - Reservit Accommodation
Transfer an offer to another type of offer
How to Modify Your Offer Prices - Reservit Accommodation

Allotments and room blocks with Reservit

Create and manage room blocks and offers in Reservit
Allotments for a partner with a release date - Reservit Accommodation

How to copy an offer - Reservit Accommodation
How to Copy Length of Stay (LOS) Restrictions and Arrival Grids on Reservit Accommodation
How to Copy and Adjust Rate Grids for Future Years on Reservit - Reservit Accommodation

Manage extras

Create an extra - Reservit Accommodation
Add charges for additional guest - Reservit Accommodation
Assign option to accounting categories - Reservit PMS
Access your extras configuration history - Reservit Accommodation
Group your options into categories - Reservit Accommodation
Assign extra to offers - Reservit Accommodation
How to Configure an Option with Seasonal Availability or Specific Dates
How to Change the Display Order of Options in Reservit: Organize Your Add-ons

Checking prices

Inventory

My planning (Reservit installed before April 2024)

Setup and update of your standard rate (RACK)
Apply length of stay
Setting up your rates

My Planning (Reservit installed after April 2024)

Presentation of the new planning
Make relative adjustments to your prices - Reservit Accommodation

Closing channels

Open & Close Channels

Booking

Manage Reservation Confirmation and Reservation Modification Emails in the Booking Process – Reservit Lodging

Manage reservations

Management of your bookings
Find your reservation
Modify a reservation
Cancel a reservation
Making and changing a reservation
Make a Reservation - Change the Default Displayed Offer
Change the language of a reservation
Resending a Booking Confirmation or Cancellation to a Guest - Reservit Accommodation
How to make a tentative booking with a release date – Reservit Accommodation

Past Reservations

How can I access the reservation archives and consult a specific reservation

Pax management

Guest Management

Channel manager

Airbnb

How to set up promotions for Airbnb
How to Set Up Your Cleaning Fees for Airbnb

Booking.com

Booking.com - Assign a specific tax to Booking.com // Specific to Quebec - Reservit Accommodation
Booking.com - Edit bookings limits on Booking.com
Block reservations x days before check-in - Booking.com
How to Switch Your Booking.com Extranet Pricing Model from Per Night (PDP) to Per Person (OBP)

Expedia

EXPEDIA - Dissociate Hotel Collect & Expedia Collect - Reservit Accommodation
Types of Rates Available with Expedia – PDP vs. OBP

GDS - Setup an offer for GDS

Google

Google - Edit your connectivity
Google - Choose offers that appear on Google

VRBO

VRBO - Edit your rates for VRBO

Local travel agencies

Edit special offers for Travel Agencies - Reservit Accommodation

Statistics

Dashboard

Annual key figures-
How to know the average basket
How to know the average length of stay
How to know the number of cancellations
How to know the number of units rented
How to know the REVPAR
How to know your average number of nights
How to know your average price per unit
How to know your occupancy rate
How to know your turnover
Know the turnover of your options and activities
Know your booking window
Sales, average price, number of reservations and cancellation rate by distributor
Filter your statistics
Filter your dashboard by billing date - Reservit Accommodation

Extract your partner's reservations
Customers database extraction - Reservit Accommodation
Daily Accommodation Revenue Report – Reservit Accommodation
Forecast Activity Report - Reservit Accommodation

Configuration

Automatic mails

How to Edit Your Confirmation Emails – Reservit Accommodation
Customize your guest communications based on the type of accommodation booked – Reservit Accommodation
Edit your post-stay emails
Edit your pre-stay emails

Insert tracking tags

Cancellation Insurance

Edit a cancellation insurance with your terms and conditions
Edit a cancellation insurance

Interactive map

Setup of your interactive map
Display of the interactive map
Make a reservation with the interactive map
Edit your accommodations types - Camping

Best Price Widget

How to generate booking links
Presentation of Our Tools for Web Agencies

Customize the header on your booking engine - Reservit Accomodation

RESERVIT PMS

Setup - Reservit PMS

Setup - Reservit PMS -
Invoicing setup - Reservit PMS
Generate a daily report of your reservations
Selecting extra categories - Reservit PMS
Edit services sold on site - Reservit PMS
Edit your Maître'D connectivity - Reservit PMS
How to add an event in Reservit planning
Create a booking from your planning - Reservit PMS
Configure communicating units - Reservit PMS
Create a physical unit - Reservit PMS
Timeframe between two reservations - Reservit PMS
Setup the self checkout for your customers
How to configure and customize your guest registration forms - Reservit PMS

Billing - Reservit PMS

Invoices management

Create and edit an invoice
Add a discount to an invoice
Add, Modify, or Delete a Line Item - Reservit PMS
Deleting a Line from Your Invoice - Reservit Accommodation
Delete several rows in your invoicing account
Create a Credit Note and Refunds for invoices
Invoices list
How to access invoice accounts
Transfer lines between invoice accounts
Generate and use a credit note for a reservation
How to Manage Reservations and Create an Invoice
How to Download Your Invoices in Bulk – Reservit Accommodation
Create an invoice
How To Edit An Invoice And Apply Discounts - Reservit PMS
How To Create A Credit Note with payment terminal - Reservit PMS
How to Update a Guest’s Details on a Reservit PMS Invoice: Updating the Billing Address
Process a refund with a cancellation fee - Reservit PMS

Payments management

Cancel manually the 2nd installment from a double drawdown with Stripe
Generate a Payment Link
How to access payment terminal reports
How to configure the taking of security deposit, surety, pre-authorization
How to Copy and View an Account ID in Stripe
Manage a security deposit with the payment terminal - Reservit PMS
Refund a payment with the terminal - Reservit PMS
Take a balance with the terminal - Reservit PMS
Take a payment at the booking time - Reservit PMS
Take a security deposit with the payment terminal
Take payments with the terminal - Reservit PMS
How to Create a Manual Payment in Stripe
How to Create a Credit Note to Refund an Invoice on Reservit

Statistics - Billing

Money onwed report - Reservit PMS
Money owed to you (accounts receivable) - Reservit PMS
Day Book - Reservit PMS
Payments Report - Reservit PMS
Revenue report
Summary of key indicators in Reservit PMS
Exclude a lodging from statistics - Reservit PMS
Generate an account statement report

Accounting Exports

Setup your accounting export - Reservit PMS
Edit accounting export format - Reservit PMS
Exclude the Bank Ledger from Accounting Exports – Reservit PMS
Select Dates to Display in Accounting Exports – Reservit PMS
Accounting Export with Sage50
Accounting Export with Quickbooks
Accounting Export

Reservations planning

Reservation Modifications

Change Room Assignment in the Reservation Calendar – Reservit PMS
How to change the category of a reservation - Reservit Accommodation
How to Add or Remove Nights from a Reservation – Reservit Accommodation

Introducing Billing in the Reservation Calendar - Reservit PMS
Create or Duplicate a Room Key Card – Reservit PMS
Annual closure
Carry out the check-in / check-out in mass
Create a reservation for FREE
Duplicate a reservation
Filters with your calendar view
Group Check in for a multi-unit reservation
Open and close units
Prevent overbooked reservations
View booking details
Use the Agenda
Planning PMS - Reservit Accommodation
Taking payments from your reservations planning (Payfacto) - Reservit PMS
Daily Option Assignment Report – Reservit PMS
How to Cancel a Check-out (or Guest Departure) in Reservit PMS
How to Undo a Check-In in Reservit PMS: Reversing a Guest Arrival

Housekeeping

Housekeeping management
Edit and use the houskeeping management - Reservit PMS

RESERVIT ACTIVITIES

General informations.

Welcome page

Presentation of the planning - Reservit Activities
Personnalize the view of your planning
View your planning for a specific period
How to move a reservation on the Planning ?
Manage your inventory from the Planning
Closing slots for sale - Reservit Activities
Group Checkin - Reservit Activities
Closing your sales according to the time of day - Reservit Activities
Search an existing booking for a specific day

Definition of resources - Reservit Activities

Definition - Resources - Reservit Activities

Edit ressources - Reservit Activities

Quantity of resources - Reservit Activities

Team management - Reservit Activities.

Team management - Reservit Activities

Add Access Code - Reservit Activities

Reservations.

Reservation management - Reservit Activities

Edit and Modify an Existing Reservation - Reservit Activities
Cancel a reservation - Reservit Activities
Take a payment via Stripe - Reservit Activities
Refund a payment with the terminal - Reservit Activities
Access and modification of customer detail - Activities
Generate a payment link - Reservit Activities

Reservation taking - Reservit Activities

Choice of the language of communication - Reservit Activities
Create a reservation - Reservit Activities
Leave an internal commentary for your team members - Reservit Activities
Take a reservation with a payment - Reservit Activities

Offers.

My services - Reservit Activities

Definition - My services - Reservit Activities

Add a subtitle for a service - Reservit Activities
Create a discount code - Reservit Activities
Reslynx - Edit an offer to appear on your partner's portal - Reservit Activities
Apply different hours to an offer - Reservit Activities
Creating a Service - Reservit Activities

Categories - My services - Reservit Activities

Edit categories - Reservit Activities

Setting options - Reservit Activities

Edit options - Reservit Activities

Setup.

Customize the Calendar Display - Reservit Activities
Setting Up Rank Order - Reservit Activities
Viewing Availability in Week View – Reservit Activities
Add an informative message on the booking page - Reservit Activities
Customize the appearance of your booking engine - Reservit Activities
Require reading certain information before booking - Reservit Activities
General informations - Establishment - Reservit Activities
Registration Form Configuration – Reservit Activities
Edit your terms and conditions - Reservit Activities

Statistics.

Extraction of reservations - Statistics - Reservit Activities

Extract a list of your reservations - Reservit Activities
Extract a list of your activity participants - Reservit Activities

Billing.

Billing Accounts - Reservit Activities

Accounting export - Reservit Activities
Billing an activity - Reservit Activities
Apply a discount to an invoice - Reservit Activities
Managing billing - Reservit Activities

Statistics - Billing - Reservit Activities

Day Book - Reservit Activities
Payments Report - Reservit Activities
Chasing of Debtors - Reservit Activities
Billing reports - Reservit Activities

RESERVIT RESTAURANT

General information-

Apply characterisics to tables - Reservit Restaurant
Edit characterisics - Reservit Restaurant
Edit tables - Reservit Restaurant
Setting up categories - Reservit Restaurant
Auto-completion of restaurant customer details when searching for their room

Setting plan-

Edit your seating plan - Reservit Restaurant
How to use the table plan and attribute a booking to a table - Reservit Restaurant
Manual booking making - Reservit Restaurant

Offers-

Edit a service - Reservit Restaurant

RESERVIT GIFT CARDS AND CERTIFICATES

Setup - Reservit Gifts & Certificates

Gift card setup - Reservit Gifts & Certificates
Create a gift certificate linked to the accomodation - Reservit Gifts & Certificates
Manage gift cards and gifts certificates - Reservit Gifts and Certificates

Operations - Reservit Gifts and Certificates

Access and modification of customer detail - Reservit Gifts & Certificates
Buy a gift card or certificate - Reservit Gifts & Certificates
Cancel a gift card or certificate - Reservit Gifts & Certificates
My Products - Reservit Gift Cards and Certificates

Invoicing - Reservit Gifts & Certificates

Apply a discount on a invoice - Reservit Gifts & Certificates
Billing a gift card or certificate - Reservit Gifts & Certificates
Refund a payment with the terminal - Reservit Gifts & Certificates
Billing report - Reservit Gifts & Certificates
Accounting Export - Reservit Cards & Certificates

MULTI-PROPERTIES

Assignment of Special Offers - Multi-Property
Create new access for multi-properties
Identify your payment processors at the payment time
Edit a Pre and post-stay email - Multi-Properties
Move a reservation from one property to another - Reservit Multi-Properties
Edit events - Reservit Multi-Properties
How to create a reference room for you offers
Assign your offers

RESERVIT MOBILE APP

First-Time Login to the Reservit Mobile App

YIELD MANAGEMENT TOOLS

Edit autopilot - Yield Management

Competitive Intelligence Tool

Competitive Intelligence setup

Yield Management Tool

Yield management autopilot setup
Edit the Yield Management tool

PMS CONNECTIVITIES AND RESERVIT

A reservation was not integrated in my management software (PMS)
Create a special offer with Hotello PMS
Synchronise manually a booking to PMS (external) - Reservit Accommodation

PROCESSING PERSONNAL DATA

Definition of personal data collected during a reservation - Multi-Properties
Edit personal data collected during the booking process - Reservit Activities
Edit personal data required at booking time - Reservit Accommodation
Edit Private Data Protection Message - Reservit Accommodation
Link your website's privacy policy to the privacy policy of your booking engine – Reservit Accommodation

GLOSSARY

Breadcrumbs

RESERVIT ACTIVITIES
General informations.
Definition of resources - Reservit Activities

Team management - Reservit Activities.

Team management - Reservit Activities

Copyright Reservit
Powered by Scroll Sites & Atlassian Confluence