Article Summary: This glossary defines the indicators you will find in Reservit statistics. For each one, you will find a simple definition, how it is calculated and the date used for the calculation.
The 3 points to keep in mind:
-
Dashboard indicators only count confirmed bookings (including those awaiting payment).
-
Amounts include taxes, except RevPAR (excluding taxes) and except for properties in Canada and the United States.
-
The calculation date changes the result: see Understanding the dates in your statistics.
Why follow this guide? It lets you know exactly what each figure measures before you interpret or compare it.
Dashboard indicators
|
Indicator |
What it measures |
Calculation |
Calculation date |
|---|---|---|---|
|
Accommodation turnover |
Room revenue, without options |
Sum of the room prices of confirmed bookings |
Stay, creation or invoice |
|
Turnover from Reservit Activities options and services |
Revenue from options and Reservit activities |
Sum of the options of confirmed bookings, excluding options payable on site |
Stay, creation or invoice |
|
Total reservation turnover |
Room and option revenue |
Accommodation turnover + options, excluding options payable on site |
Stay, creation or invoice |
|
Occupancy rate |
The share of your rooms that are occupied |
Occupied rooms ÷ physical rooms, day by day over the period |
Stay only (Reservit PMS required) |
|
RevPAR |
Revenue per available room |
Accommodation turnover excluding taxes ÷ total number of physical rooms over the period |
Stay only (Reservit PMS required) |
|
Average room price (ADR) |
The average price paid for one room for one night |
Accommodation turnover ÷ number of rooms rented |
Stay or creation |
|
Average basket |
The average amount of a booking |
Sum of the booking totals ÷ number of bookings |
Stay or creation |
|
Number of rooms rented (units rented) |
The volume of rooms sold |
1 room for 1 night = 1 room rented |
Stay or creation |
|
Number of nights (guest nights) |
The volume of guests hosted |
1 guest for 1 night = 1 guest night |
Stay or creation |
|
Average length of stay |
The average number of nights per stay |
Nights booked ÷ rooms booked |
Stay or creation |
|
Booking window |
How many days in advance guests book with you |
Days between creation and arrival ÷ number of bookings |
Stay or creation |
|
Statistics by channel |
How your activity is split by sales channel |
Revenue and bookings by channel |
Stay, creation or invoice (revenue only) |
Warning: Rooms you have chosen to exclude from statistics (Reservit PMS) are not counted in the occupancy rate, RevPAR or rooms rented.
Example
A 3-night booking for 2 rooms, with 2 guests in each room, counts as:
-
6 rooms rented (2 rooms × 3 nights);
-
12 guest nights (4 guests × 3 nights);
-
a length of stay of 3 nights.
Management report terms (Reservit PMS)
|
Term |
Definition |
|---|---|
|
Date of stay |
The nights spent at the property during the period |
|
Creation date |
The day the booking was made |
|
Invoice date |
The issue date of the invoice or credit note |
|
Credit note |
A document that cancels all or part of an invoice. By invoice date, it is counted on its own issue date: in the Global Report and the Revenue report, it appears in the credit note category and is deducted from the global revenue; the dashboard does not take it into account. |
|
Day Book |
The report of what was consumed and collected during the day |
|
Money owed (accounts receivable) |
Issued invoices that are still to be paid, on today's date |
|
Daily services not billed |
Services already consumed but not yet invoiced, on a given day |
|
Payments |
The payments recorded, on the date they were entered |
Tip: To know where to find each of these figures, see Find a statistic in Reservit.