Article Summary: You are comparing two Reservit screens and the figures do not match? In most cases, neither of them is wrong: they do not measure exactly the same thing. This FAQ covers the most frequent differences and explains where they come from.
The 3 questions to ask yourself first:
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Which date? Date of stay, creation date or invoice date: see Understanding the dates in your statistics.
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Which scope? With or without options, excluding or including taxes.
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When? The dashboard is recalculated every night: today's bookings are not included yet.
Why follow this guide? It lets you explain a difference in a few minutes, without redoing your calculations.
My revenue changes when I switch from date of stay to creation date
This is normal. By date of stay, each night is counted on the day it is spent. By creation date, the whole booking is counted on the day it was made. The same month can therefore show very different amounts. See the example in Understanding the dates in your statistics.
Accommodation turnover is lower than total revenue
The accommodation turnover tile only counts rooms, without options. The total reservation turnover tile counts rooms and options.
My dashboard revenue does not match my Revenue report
First, check that both screens use the same date (stay or invoice) and the same period. Then, options payable on site are not counted in the dashboard, whereas they are counted in the Revenue report.
My RevPAR does not match my revenue divided by my rooms
RevPAR is calculated on accommodation turnover excluding taxes and without options, divided by the total number of physical rooms over the period. The other amounts on the dashboard include taxes, except for properties in Canada and the United States.
The average basket and revenue by channel do not match accommodation turnover
By date of stay, accommodation turnover only counts the nights within the period. The average basket and channel statistics count the whole booking as soon as one of its nights falls within the period.
I cannot see the occupancy rate or RevPAR
These two indicators require Reservit PMS and are only calculated by date of stay. By creation date or invoice date, they are greyed out or not displayed.
I cannot see the average length of stay or the booking window
These two tiles are not displayed when you choose custom dates in the calendar. Use the buttons to display the last 30 days or the next 30 days.
Some tiles disappear when I apply a filter
This is normal. The room and offer filters only keep the tiles that can be calculated for that room or offer.
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Filter |
Tiles displayed |
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Room |
Accommodation turnover, occupancy rate, average room price, average length of stay, number of nights, number of rooms rented |
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Offer |
Accommodation turnover, average room price, average length of stay, number of nights, number of rooms rented |
The other tiles, including RevPAR and total reservation turnover, are not displayed with these filters. To see them again, remove the filter by clicking the cross next to its name, under the list of applied filters.
In the dashboard by invoice date, my credit notes are not deducted
This is intentional. By invoice date, the dashboard only counts issued invoices and does not take credit notes into account: the screen reminds you with "by invoice date (before issue of credit)". In the Global Report and the Revenue report, however, a credit note is counted on its own issue date, in a separate credit note category, and is deducted from the global revenue. The two screens can therefore show different totals.
The number of nights is higher than the number of rooms rented
One room rented corresponds to one room for one night. One guest night corresponds to one guest for one night. A room occupied by two guests for three nights therefore counts as 3 rooms rented and 6 guest nights.
My extraction of bookings does not give the same total as the dashboard
The extraction is done by creation, arrival, departure or invoice date, but not by date of stay. A booking arriving at the end of January can have nights in February: it will be entirely in the January extraction (by arrival date), but spread over January and February in the dashboard (by date of stay).
A booking made today does not appear in my dashboard
The dashboard and the key figures widget on the home page are recalculated every night. The booking will appear tomorrow. The date of the last update is shown at the top of the dashboard.
Tip: To find the screen that answers your question, see Find a statistic in Reservit.