Article Summary: Find out what to do when a reservation has been cancelled by mistake, by you or by one of your guests, in Reservit Accommodation. This guide explains why a cancelled reservation cannot be reactivated and shows you how to correctly recreate your guest's stay. By applying this method, you keep your sales on track while complying with data security standards.
The 4 Key Steps to Recreate a Cancelled Reservation:
-
Identify the cancellation: Locate the reservation that was cancelled by mistake in your system.
-
Understand the security rule: There is no reactivation option: this protects your guests' personal data and payment card details.
-
Start a new booking: Open your reservation module or your planning to create a brand-new reservation.
-
Recreate the reservation: Enter the guest's details, the stay dates and the payment information again to confirm the new reservation.
Why Follow This Guide? This tutorial helps you understand the strict security requirements that apply to your guests' payment and personal data. By using the right method (recreating rather than reactivating), you avoid wasting time looking for a feature that does not exist and keep the management of your property fully secure and compliant.
1. A cancelled reservation cannot be reactivated, whether it was cancelled by you or by your guest. To protect your guests' personal data and payment card details, Reservit does not offer any reactivation option.
2. To restore the stay, create a new reservation (for example with the "Make a reservation" button or from your planning) and enter the guest's details, the stay dates and the payment information again.