he display of labels such as "Flexible offer" and "Non-cancelable and non-modifiable offer" (or "Non-refundable offer") depends on very specific configuration criteria within your General Terms and Conditions (T&Cs).
Here are the requirements for these labels to be visible to your customers:
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To display "Flexible offer": The T&Cs associated with your offer must state that modifications are allowed ("yes, my reservations will be modifiable") and that online cancellation is permitted ("yes, online cancellation allowed").
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To display "Non-cancelable and non-modifiable offer": The T&Cs must state that no modifications are allowed ("no, my reservations will not be modifiable") and that online cancellation is not possible ("no, the customer must contact the property to cancel their reservation").
Please note: If the offer does not strictly fall into one of these two categories (for example, if the T&Cs allow cancellation but prohibit modification), the system will not display any label.
Here is a tutorial for the setup of your terms and conditions:
Article summary: This tutorial explains how to easily set up your booking and cancellation conditions within Reservit Accommodation. You will learn how to configure deposit rules, credit card guarantees, and fees related to no-shows. With this comprehensive guide, you can provide a clear sales framework for your guests while effectively protecting your property's revenue.
The 5 key steps to configure your terms of sale:
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Access payment policies: From your property management menu, navigate to the payment and cancellation policies section to access your terms of sale.
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Create and customize your conditions: Select an existing policy or create a new one, then customize its name and descriptive fields (make sure to include translations, such as French).
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Define deposits and guarantees: Choose whether to require a deposit at the time of booking and whether you want to keep the guest's credit card details on file as a guarantee.
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Adjust cancellation and modification rules: Set your cancellation fees, no-show penalties, and determine if the guest is allowed to modify or cancel their booking directly online.
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Save and apply to your offers: Save your global settings, then go to your offers menu to link this new booking condition directly to your selected offers.
Why follow this guide? Following this guide allows you to secure your bookings and reduce financial disputes related to late cancellations or no-shows. By automating your payment and guarantee rules directly within your booking engine, you save valuable time in your daily operations.
1. Click "Management of my property"
2. Click "Payment and cancellation policies"
3. Click "My Sales Terms"
4. You have different sales conditions that you can select. Choose the appropriate one.
5. Each field can be personalized by clicking on the pen.
6. Don't forget to add the name of your sale condition in French too!
7. If you want to personalized the field "Booking Conditions" click on the pen.
8. Then, click on "RESET"
9. Here you can choose to take a deposit or not.
10. Then you can choose if you want to keep the credit card of the client on file as a guarantee.
11. Click "APPLY" to save your changes.
12. You can personalized the cancellation conditions and fees if you have a no show.
13. You have optional settings. In the first section "Customization of my terms of sale" you can use the generated booking conditions or add your specific information.
14. For example, click on "Complete or replace my cancellation conditions". Here you can choose if you want to add information or replace all the generated cancellation conditions.
15. In the section "Condition allowing the modification of reservation" you can choose if you accept modification and if the client can cancel the booking online.
16. The last section "Scope and display settings" lets you select for which booking is it going to be applied and the wording of deposit.
17. Do not forget to save your changes!
Then go in the blue menu - Offers - My offers in order to add this booking condition on the selected offers.
