Article summary: When your property has no availability for the dates searched, your booking engine can offer guests your other available properties, thanks to the friend hotels list. This list is set up by our support team at your request.
The question
"If my property is no longer available on the website, can I offer my other hotel instead?"
The short answer
Yes, with the friend hotels list. When your property is fully booked for the dates searched, your booking engine shows a button to view your other properties. Guests then see the list of your friend hotels available for the same dates, and can book directly in one of them.
How to set it up
The friend hotels list is set up by our support team. Send us your request with the properties you want to offer (Europe: assistance@reservit.com; Americas: support@reservit.ca):
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if the properties have the same owner, a single request is enough;
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if they are different properties, each property involved must send us its agreement.
What guests see
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They search for dates when your property has no availability.
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They click the button to view your other properties.
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The list of your friend hotels is shown for the same dates. They choose a property, then check the number of guests (the search restarts with 2 adults) before choosing their room.
Good to know:
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Friend hotels must be Reservit customers.
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The button is only shown when the property searched has no availability.
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The booking is recorded directly in the property chosen by the guest.