Article summary: Your extra person supplement (adult, child or teen) applies to reservations made on your Reservit booking engine, but not to reservations coming from Booking.com, even though it is linked to your Booking OTA offer. This is expected: Reservit does not send supplements to Booking.com. The solution: set up your offer with occupancy-based pricing (OBP). Reservit then sends Booking.com a price for each number of guests.
The question
"My extra person option applies to my Reservit reservations, but not to my Booking reservation. Yet it is set up on my Booking OTA offer."
The short answer
Booking.com does not receive the supplements set up in Reservit. It only receives the offer rates. Linking a supplement or an option to your Booking OTA offer is therefore not enough: it will never be added to the selling price on Booking.com.
However, if your offer uses occupancy-based pricing (OBP), the rate sent to Booking.com already includes a different price for each number of guests. The price of extra guests is then taken into account.
What Reservit sends to Booking.com, and what it doesn't
|
Data |
Sent to Booking.com |
|---|---|
|
Offer rates, including occupancy-based prices (OBP) |
Yes |
|
Inventory |
Yes |
|
Minimum and maximum length of stay |
Yes |
|
Closed to arrival and closed to departure days |
Yes |
|
Opening and closing of units |
Yes |
|
Taxes |
Yes |
|
Supplements (extra person, children, teens...) |
No |
|
Options and extras |
No |
Key point: on Booking.com, the price per number of guests comes from the offer rate with occupancy-based pricing, never from a supplement or an option.
The solution: switch your Booking.com offer to occupancy-based pricing (OBP)
-
Go to My rates and availability > My offers and open the offer distributed on Booking.com.
-
Click the pencil at the price level, select the price per occupancy and set the maximum occupancy.
-
Click Access to price grid, then Advanced edit, and enter a price for each number of guests. For example: 2 guests = your base price; 3 guests = base price + your supplement amount.
-
Save, then check the price shown on Booking.com for 2 guests and for the maximum number of guests.
The full step-by-step guide, with screenshots, is in the tutorial How to Configure Your Reference Rate by Occupancy in Reservit.
Good to know: if this offer is also sold on your Reservit booking engine, remove the extra person supplement from it once the occupancy prices are entered. Otherwise, the supplement would be added on top of the occupancy price and your direct guests would pay twice for extra guests.
Reservations already received are not recalculated. If a Booking.com guest was charged without the supplement, adjust the amount in the reservation or directly with the guest, according to your policies.
What about other sales channels?
The same principle applies on Expedia: occupancy-based pricing (OBP) is supported. For details by channel, see Information shared between Reservit and your distribution channels.