Article Summary: This tutorial explains who receives a confirmation email when you enter a booking yourself in the Reservit Activities back office, and how to set it up. Two different settings are involved: the Sending Back Office booking confirmations setting, which controls the copy sent to your property, and the confirmation box of each booking, which controls the email sent to your customer.
The 4 Key Steps to Manage Confirmations for Back Office Bookings:
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Open the property information: click Managing my activity > Property Setup, then GO TO PAGE on the PROPERTY INFORMATION tile.
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Set the copy for your property: in the GENERAL section, set Sending Back Office booking confirmations to Yes, then click Edit.
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Send the confirmation to the customer: for each booking, tick Send confirmation email (quick booking) or Send confirmation (reservation taking).
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Check: your property (and the assigned staff member) receives a booking confirmation, and the customer receives their own confirmation email.
Why Follow This Guide? Bookings taken by phone or at the front desk do not trigger the same emails as online bookings. Knowing who receives what prevents you from forgetting to confirm a booking to your customer.
Who receives what?
For a booking entered in the back office:
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Your property receives the booking confirmation email if Sending Back Office booking confirmations is set to Yes. When it is set to No, the property receives nothing.
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The staff member assigned to the booking also receives a copy of this email, at the address in their team record.
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Your customer receives their confirmation email only if you tick the confirmation box when you create the booking. The property setting makes no difference for them.
The confirmation box is not ticked by default. If you forget to tick it, your customer receives no confirmation.
Set the copy sent to your property
1. Click Managing my activity > Property Setup.
2. On the PROPERTY INFORMATION tile, click GO TO PAGE.
3. Open the GENERAL section, then select Yes in Sending Back Office booking confirmations.
4. Click Edit at the bottom of the page to save.
The property email is sent to the address in the Establishment information section (Email address field) of the same page.
Send the confirmation to your customer
With quick booking (from the home page):
5. On the home page, open the right-hand panel, then click the + button (New booking).
6. Fill in the booking, then tick Send confirmation email before clicking CREATE. The customer must have an address in the Email field.
With reservation taking (My reservations > Reservation taking):
7. Before clicking Create Now!, tick Send confirmation, under the customer's email address.
To see the email as your customer receives it, open the booking in My reservations > Reservation management, click Modify, then Booking emails > View customer email at the bottom right of the booking.