Pre-stay and post-stay emails are not transmitted to guests who booked through third-party distributors because these channels prefer to maintain direct control over all communications sent to their users.
Here are the main details and our recommendation:
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Data Protection and Security: Distributors frequently block emails from external sources to protect guest personal data and minimize potential risks of hacking or fraud.
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Recommended Solution: We strongly recommend scheduling your pre-stay and post-stay communications directly within your respective distributor extranets to ensure your guests receive all necessary information.