How do I customize my booking confirmation email?

Article summary: The confirmation email sent to your guests is a template you can edit in Email editing: subject, text, layout, tags and attachment, for each language. To send instructions or practical information before arrival, use pre-stay emails instead.

The question

"How do I customize my booking confirmation email?"

The short answer

Edit the template in "Management of my property" > "Configuring my emails" > "Email editing". Select the email to edit (booking origin, reservation status, recipient), then change its subject and text in the editor.

How to do it

1. Click "Management of my property" > "Configuring my emails", then "GO TO PAGE" in the "EMAIL EDITING" tile.

2. Select the email to edit:

   • Communication method: "Email".

   • Booking origin: "Internet" for bookings made on your booking engine.

   • Reservation status: "Confirmed" for the confirmation email.

   • The person addressed to: "Customer" for the email your guest receives ("Hotel" for the one you receive).

3. Click "Display".

4. Select the language tab to edit (EN, FR, etc.), then edit:

   • the email Subject;

   • the email Body: text, formatting, images, tables;

   • the tags: the "Tag email subject" and "Tag email body" lists automatically insert booking, guest or property information (guest name, dates, amounts, address, check-in and check-out times, etc.);

   • the attachment, if you want to add one.

5. Click "Preview" to check the result, then "Save".

Step-by-step tutorial with screenshots: How to Edit Your Confirmation Emails in Reservit.