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Does the "Refuses mailing" box prevent the post-stay email from being sent?

No. Ticking the "Refuses mailing" box has no impact on the post-stay email. This email is sent automatically for all eligible reservations (direct reservations that remained confirmed until departure), whether the guest accepted or refused mailings. At this time, it is not possible to filter this email guest by guest based on this setting.

To stop sending the post-stay email for all your reservations:

  1. Click Management of my property > Client Stay Emails.

menu management
client stay emails
  1. Switch off the toggle on the Email after stay line.

after stay toggle
  1. Click SAVE.

save