Article Summary: This tutorial explains how to ask your customers to pay online, in full or as a deposit, when they book an activity on your booking page. Online payment is set in your payment and cancellation policies: you choose whether the customer pays online, then the amount to be withdrawn (a percentage or a fixed amount). The policy then applies to every service whose rates are linked to it.
The 5 Key Steps to Set Up Online Payment:
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Check the prerequisite: your payment account (such as Stripe) must be linked to Reservit Activities by our team.
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Open your policies: click Managing my activity > Payment and cancellation policies, then GO TO PAGE, and click the pencil of the policy.
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Enable online payment: in Online payment, select Payment will be made online.
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Choose the amount: in Type of payment, choose a percentage or a fixed amount, enter the Amount to be withdrawn, then click SAVE.
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Link the policy to your services: in the rates of each service, select this policy in Terms and Conditions.
Why Follow This Guide? Asking for a payment or a deposit when customers book is the easiest way to reduce no-shows and last-minute cancellations. You collect the money right away and save time following up on payments.
Your payment account (such as Stripe) must first be linked to Reservit Activities by our team. Until it is, online payment cannot work: please contact support.
Open your payment and cancellation policies
1. Click Managing my activity > Payment and cancellation policies.
2. On the first tile, click GO TO PAGE.
3. The list of your policies opens. The Related offer(s) column shows how many services use each policy. Click the pencil of the policy to edit (for example Terms of sales establishment).
Enable online payment
4. At the bottom of the page, find Online payment. By default, it shows Payment will not be made online. Click the pencil next to it.
5. Select Payment will be made online, then click TO VALIDATE. Two new steps appear: Type of payment and Amount to be withdrawn.
6. In Type of payment, select Set percentage amount (for example 30% of the booking) or Set a fixed amount, then click TO VALIDATE.
7. In Amount to be withdrawn, enter the percentage or the amount, then click TO VALIDATE. To have customers pay the full booking online, enter 100 as a percentage.
8. Click SAVE at the bottom right of the page.
TO VALIDATE only confirms each step: only SAVE saves the policy. If you click BACK TO LIST first, your changes are lost.
Your payment rules apply to every service linked to this policy. To ask for a different payment on some services (for example the full amount instead of a deposit), create another policy with ADD or by duplicating an existing one, then link it to those services (next steps).
Link the policy to your services
9. Click My rates and availability > Services, then GO TO PAGE on the services setup tile. Click the service, then the Prices tab.
10. In each rate, select the policy in the Terms and Conditions list.
11. Click Save at the bottom of the page.
Then make a test booking on your booking page to check the amount requested from the customer. Online payment does not refund customers automatically when they cancel: refunds are made from the customer's invoice (see the refund tutorial).