Article summary: Yes, you can resend the documents of a tentative booking (booking with the "Option" status). The guest then receives an option email (option end date and a link to confirm), not a booking confirmation. To send the guest their confirmation, confirm the option first: the confirmation email is sent automatically.
The question
"Can I regenerate the documents of a booking that is on option in Reservit?"
The short answer
Yes, but the document sent depends on the booking status at the time you resend it. As long as the booking is on option, resending sends the guest the option email: it shows the option end date and contains a link to confirm. It is not a booking confirmation. As soon as you confirm the option, the guest automatically receives their confirmation; you can then resend it as often as needed.
Resend the option email to the guest
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Go to your bookings management page and search for the booking (status: on option).
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Click the three dots ("More actions"), then "Sending the booking documents".
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As the communication mode, choose email, check the recipient address, then click "Confirm".
The guest receives the option email, which states the date until which the booking is held and that it will be cancelled after that date.
Send the booking confirmation
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Open the booking on the reservation calendar (it appears in orange).
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In the summary, next to the booking status, click "CONFIRM". The booking becomes firmly confirmed (green).
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The guest immediately receives an email with their booking confirmation, including the booking and cancellation conditions. To resend it later, repeat steps 1 to 3.
Good to know: if you use Reservit PMS, the billing account exists as soon as the option is created. You can therefore issue a proforma invoice for your guest before the booking is even confirmed.
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