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How do I cancel a check-out?

Article summary: To cancel a check-out in Reservit PMS, cancel the reservation's check-in, then check the guest in again. Check-out is linked to check-in: there is no button to cancel only the departure.

The question

"How do I put a checked-out guest back into a reservation?"

The short answer

Cancel the check-in, then do it again. Check-out depends on check-in: when you cancel the check-in, the check-out is cancelled too and the reservation goes back to "Check-in to do".

How to do it

  1. In the Reservit PMS calendar, click the guest's arrival date.

  2. Click "Arrivals" to see the reservations that arrived that day.

  3. On the reservation, click the circular arrow to cancel the check-in.

  4. The reservation changes to "Check-in to do". Refresh the page if its color does not change.

  5. Check the guest in again.

Tutorial with screenshots: How to Cancel a Check-out (or Guest Departure) in Reservit PMS.

Good to know: if the guest extends their stay in the same room, you do not need a new reservation. Once the check-out is cancelled, add the nights to the existing reservation: see How to Add or Remove Nights from a Reservation.