Article summary: A room category or room type you have just created is not linked to any offer. Until you add it to your offer (reference rate or rate plan), the price grid shows no line for this room and you cannot enter its prices.
The question
"I created a new room category with three room types, but I can't get the rate lines to appear for these rooms, unlike my other categories."
The short answer
Add your new rooms to your offer. Creating a category and its types is not enough: you then need to select them in each offer where you want to sell them. The price lines then appear in the offer's price grid.
How to do it
-
Click "My rates and availability" > "My offers".
-
Open your offer (for example your reference rate) by clicking the pencil.
-
In the offer's list of rooms, tick your new room types.
-
Click "SAVE MY OFFER".
-
Click "ACCESS TO PRICE GRID", then "ADVANCED EDIT". Choose the new room in the drop-down list, the period and the occupancy, then enter your prices.
-
Do the same for every other offer where these rooms should be sold.
Tutorial with screenshots: Configure Your Reference Rate with Price per Occupancy (steps 11 to 17).
Good to know: creating one category, then one room type per bedding configuration, is the right method. To review the setup: How to Create a Unit Category and How to Create a Unit Type.