This message means that the charge request sent to your payment processor was declined. Reservit sends the charge request on the date set in your configuration, but it is the bank that issued the virtual card that accepts or declines the transaction.
The most common reasons for a declined charge are:
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The requested amount exceeds the available balance on the virtual card.
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The card is not yet activated or has expired (distributors set a strict validity period for each card).
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The amount configured in your direct debit rule does not match the amount loaded on the card (the rule must charge the full balance of the virtual card).
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Your merchant agreement does not accept this type of payment card.
Good to know:
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A direct debit rule does not apply to reservations recorded before the rule was created.
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An error email is automatically sent to you after the second failed attempt.
If your direct debit rule and the card balance are correct, please contact our support team.