Article summary: When you change the dates of a reservation, the automatic security deposit (bank pre-authorization) keeps the date calculated when the reservation was created. It is not recalculated from the new arrival date. To move it, cancel the scheduled deposit in the payment terminal, then schedule a new security deposit on the right date.
The question
"I manually changed the dates of a reservation: from April 3-4 to April 10-11. The modification email still shows a $300 security deposit on April 1, two days before the old arrival date. Is the pre-authorization date recalculated automatically? If not, how can I fix it so the pre-authorization is made two days before the new arrival?"
The short answer
No, the security deposit date is not recalculated. The automatic security deposit is scheduled when the reservation is created, based on the delay set in your sales conditions (0 to 2 days before arrival). If you change the stay dates afterwards, the deposit stays on its original date. You need to reschedule it yourself from the reservation's payment terminal.
Warning: do not change your sales conditions to fix a single reservation. The deposit rule in your sales conditions applies to future reservations and does not change a deposit that is already scheduled.
How to move the deposit to the new date
Example: new arrival on April 10, deposit to be taken 2 days before, so on April 8.
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Open the reservation's payment terminal ("Payment Terminal" icon in "My reservations" or in the reservation schedule).
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Open the "Pre-authorization in progress" tab. It shows the amount and the start date of the pre-authorization: this is still the old date.
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Cancel the scheduled deposit: select the "Cancel" action, click "Save", then confirm with "Send". The "Pre-authorization in progress" tab disappears.
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Schedule the new deposit: in the "Online payment" tab, choose the "Security deposit" operation type. Enter the amount (for example 300) and the new date (April 8) in the date of the operation field. Check the card details.
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Confirm: click "Save", then "Send". A message confirms that the pre-authorization has been scheduled.
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Check: open the payment terminal again. The "Pre-authorization in progress" tab shows the new start date.
Why cancel first? A reservation can only have one security deposit at a time. As long as the old deposit is attached to the reservation, the "Security deposit" option does not appear in the payment terminal.
Good to know
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Message after cancelling: after "Cancel", the confirmation message may say that the pre-authorization was completed successfully. The cancellation did go through: the "Pre-authorization in progress" tab disappears.
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If the deposit has already been taken (the scheduled date has passed), the "Cancel" action is no longer offered. Choose "Release" to free the amount, then schedule the new deposit. See How to Manage and Capture a Security Deposit in Reservit PMS.
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Duration of the rescheduled deposit: a deposit taken from the payment terminal is released automatically depending on the card type (7 days for Visa and Mastercard), not 2 days after departure like the automatic deposit. For a long stay, remember to renew it.