Article Summary: This step-by-step tutorial explains how to create a front-desk-exclusive deal in Reservit Accommodation that cannot be booked online by the general public. You will learn how to configure a specialized offline rate and assign it specifically to your reception team for internal use. Implementing this feature empowers your staff to offer personalized walk-in discounts or phone-only promotions, enhancing customer satisfaction while keeping your public web pricing consistent and secure.
The 5 Key Steps to Create an Exclusive Front Desk Offer:
-
Access Offer Settings: Navigate to "My rates and availability" and click on "My offers" to either create a brand-new promotion or select an existing one to edit.
-
Configure Offer Details: If building a new deal, enter a clear name, set your exclusive offline price, and select the specific rooms eligible for this promotion.
-
Assign to Reception Partner: Scroll to the "Distribution of my offer" section, open "My partners", and select the "Offre exclusive réception" partner to hide the offer from your public website.
-
Save and Publish: Adjust any remaining optional settings, click "Save my offer," and publish the configuration so it becomes active in your backend system.
-
Book the Exclusive Rate: To utilize the new deal, access your internal phone booking tool, select the "Offre exclusive réception" partner during your search, and finalize the guest's reservation with the applied discount.
Why follow this guide? Setting up a dedicated reception-only offer gives your front desk staff the flexibility to close sales over the phone or reward walk-in guests without exposing discounted pricing to your online distribution channels. This optimized setup prevents online rate parity issues with OTAs while securely equipping your team with powerful, controlled offline sales tools.
1. If you wish to create an offer for the reception with a price different from the price offered on your website, click "My rates and availability" then "My offers" and select the one that you wish to edit. Select the type of offer you wish to create; you can start from a template.
Tip: If you do not want to create a new offer but use an existing one, simply open it and, in the "Distribution of my offer" section, select "My partners" and choose the "Offre exclusive réception" partner.
2. If you want to create a new offer:
-
Give your offer a name
-
Configure the desired price
-
Select the rooms bookable for this offer
3. In the “Distribution of my offer” field, follow this path:
-
Select "My partners"
-
Scroll down the drop-down menu until you find “Offre exclusive réception” and click on the +
-
“Offre exclusive réception” must then appear in the “Distribution channels selling this price” column
4. You can then continue configuring your offer using the optional settings or if you have finished click on "Save my offer" at the bottom of your page on the right and don't forget to publish your offer!
5. To make a reservation, open the phone booking module, then:
-
Select your dates
-
Select the “Offre exclusive réception” partner
-
Select the number of people in the unit and click Search
6. In the search results, the basic offer will then be selected and you can finalize your reservation.
